Hand Me Down

Hand Me Down Stream Shop

Powered by Pure Records and a cup of tea!

Do you know someone who you think would love to see Kate's Hand Me Down streamed concert? Here's your opportunity to ‘gift’ them a Springtide Pass! This ticket will allow unlimited watches from the premiere on the 10th April until the 22nd May.

Please purchase your gift tickets from Pure Records’ online shop https://purerecords.net/products/hand-me-down-gift-ticket

Purchase a gift ticket and we'll send a voucher code and full instructions on how to use the code to your email address. This can then be passed on to your guest at your leisure. Please note that your voucher codes are processed manually and this email can take up to 48 hours to arrive; it will be sent from info@purerecords.net.

Your guest will then need to 'purchase' a ticket in the same way that you can. Go to live.katerusby.com, create an account or sign in, select the Springtide pass and then they will add their voucher code as indicated in lieu of their bank card.

The broadcast will start at 7:00pm (UK Time) on 10th April 2021 and you will see a countdown from 7:00 - 7:30 pm (UK Time). The concert will then run in real time for around 2 hrs and 20 minutes (including an interval). You will be able to pause and go back but you will not be able to fast forward the broadcast.

How do I watch
Ticket/pass holders can watch Kate Rusby’s Hand Me Down Concert via your web browser on your mobile device, tablet, computer, directly on a Smart TV or cast to your Smart TV via a compatible device. You can only use your ticket on one device at any one time and will need to log in using the same credentials (email & password) as you used at the time of purchase.

  1. Click on live.katerusby.com.
  2. That's it! At the point of purchase, the website will cache which means it will remember that you have purchased a 24hr Ticket or Springtide pass.
  3. Should you clear your cache or become logged out, return to live.katerusby.com and click on the big orange ‘Log In/ Buy your ticket now’ button. Note, the ticketing system is run by Inplayer and is different to the Pure Records/Kate Rusby shop; you can only log in to the stream via this link.
  4. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  5. You will now be logged in and will be able to see the stream!

What to do if you have received a gift ticket
  1. Click on live.katerusby.com
  2. Click on the orange ‘Log In/ Buy your ticket now’ button Login to your account or Sign up to the stream ticketing service by entering your email & password. Click Register.
  3. Select 24hr Ticket or Springtide Pass according to your Gift Voucher
  4. On the payment screen, click 'add voucher'
  5. Enter the voucher code that you have received.
  6. You will receive an email from Merchant confirming your ticket!
  7. How to watch directly on a smart TV
  8. Select your web browser - chrome is preferred
  9. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  10. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  11. You will now be logged in and will be able to see the stream!
  12. As there are so many different variations of Smart TVs, we recommend contacting your TV company for specific customer support.

To watch via Chromecast or Airplay
  1. Make sure that your TV is paired with your device and that the chromecast/airplay app is open
  2. Make sure that you are using chrome as your browser.
  3. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  4. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  5. You will now be logged in and will be able to see the stream!
  6. Select the TV you wish to cast to. There will be a cast button in the bottom right hand corner of the stream video.
  7. Chromecast devices can also 'Mirror the screen' by selecting 'Home' on your device, your TV and then 'cast my screen' in the bottom left hand corner.
  8. Alternatively, click on the 3 dots in the top right hand corner of chrome and select 'Cast' from the menu.

To watch via Amazon Fire TV Stick
  1. Select Firefox or Silk on your TV and sign in as required
  2. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  3. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  4. You will now be logged in and will be able to see the stream!

To watch via a gaming console such as a PS4/5 or Xbox One/ Series X
  1. Open the internet browser on your device
  2. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  3. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  4. You will now be logged in and will be able to see the stream!
  5. If you have not already purchased a ticket, click on the orange ‘Buy your ticket’ button and follow the steps to purchase a ticket.

1. When is the concert? How long will it be?
All ticket holders will be able to watch Kate Rusby’s Hand Me Down Concert at 7:30pm (UK Time) on the 10th April 2021, we will start broadcasting at 7:00pm to allow you time to test your system and get comfortable. With a Springtide Pass, you will be able to watch as many times as you would like between 7:30pm on the 10th April and midnight on the 22nd May 2021.

The full-length concert will comprise 2 sets of around 50 minutes with an interval.

2. What is a stream? Is it live?
We’ll film Kate Rusby with the Band performing live to an empty venue. The Hand Me Down concert will be a premiere album play; there will be music, insight into the stories behind each track, joy, laughter, merriment and maybe dancing (!) – just the same as you would normally expect from the Kate Rusby Spring Tour! This recording will be broadcast worldwide on the 10th April 2021 at 7:30pm (UK Time).

3. What is the difference between a 24hr Ticket and Springtide Pass?
The ‘24hr Ticket’ is valid for 24hrs from the 10th April, 7:30pm (UK Time) or for 24hrs from point of purchase if after that. It is priced at £12.50.

A ‘Springtide pass’ allows repeat viewings from 7:30pm (UK Time) on the 10th April until Midnight (UK Time) on the 22nd May 2021 – priced at £20.

4. How do I book a ticket?
Visit live.katerusby.com and click the orange ‘Log In/ Buy your ticket now’ button just underneath the image. ‘Log in’ or complete the ‘Sign up’ boxes using your email address and password. Note, this is powered by Inplayer and is therefore different to your usual Pure Records Shop sign in. Choose which ticket you would like, pay and that’s you sorted!

You will receive a receipt confirmation from Merchant at Inplayer. If, for any reason, you don’t receive a receipt, go back to live.katerusby.com, click on the faint blue little face in the bottom right hand corner and select ‘purchases’ from the menu.

If you already have an Inplayer account using your email and password, please just log in.

If you have previously signed up using your facebook/google account, you may need to re-set your password before logging in. If your email address is not recognised you will need to create a new account.

Please use support if you need help with the process.

5. I can’t find the google/facebook login to access my account
We found the ability to log in with a facebook or google account was problematic and have therefore withdrawn this facility. We are really sorry, but you will need to create a new account, or generate a password reset if your email address is recognised.

6. Can I purchase a ticket for a friend?
Yes.
Gift ticket voucher codes can be purchased directly from Pure Records. https://purerecords.net/products/hand-me-down-gift-ticket After purchase, a discount code will be manually generated and sent to you as the purchaser with full details to pass on to the gift recipient. They will need to create an account at live.katerusby.com and use this discount code to then purchase a ticket.

7. Will I receive a ticket or a code?
Once you have purchased a ticket/pass, then that’s you done! The website live.katerusby.com will cache and therefore remember that you have purchased a ticket. If you clear your cache or log out for any reason, click on the grey ‘Already have access? Login with your account’ link under the orange ‘Buy your ticket now from £12.50’ button and login once again using the same credentials (email & password) as you used at the time of purchase. Remember to select login at the top of the pop up window rather than sign up.
If you can see a video of Kate talking, telling you that you are in the right place, you are in the right place ;)

8. I've entered the wrong email address. Can I alter it?
Please use the support button or contact us through info@purerecords.net and we will sort this out.

9. Where do I log in?
Once you have purchased a ticket/pass, the website live.katerusby.com will cache and you will remain logged in. If you clear your cache or log out for any reason, click on the grey ‘Already have access? This is located under the orange ‘Buy your ticket now from £12.50’ button. Click on the grey text saying ‘Already have access?’ and login once again using the same credentials (email & password) as you used at the time of purchase. Be sure to select Login at the top of the pop up window rather than sign up.

As the ticketing system is separate to the shop, you cannot access your stream account via the Pure Records shop login.

10. How do I watch the concert?
Please look at our section on ‘How To Watch’.

11. Can I watch it in a different house?
Yes. Once you have bought a ticket, you can log in on any device using the same credentials (email & password) as you used at the time of purchase. We just ask that you adhere to the government legislation currently in force regarding gatherings and politely request that, in order to support Kate Rusby, the musicians and crew during this difficult time, you don’t share your log in with others.

12. How can I get involved?
Share, tweet and shout about it! Buy a ticket and join us at 7:30pm (UK Time) on the 10th April 2021 for an evening of music, laughter, joy and merriment!

13. Can I watch after the 22 May?
Sadly no. The stream is only available from 10 April - 22 May 2021 and will not be available on DVD.

14. Will I get a refund if an event is cancelled?
Yes.

15. Who can I contact for help?
Please use the Support button live on the page or please contact info@purerecords.net.

For more information on FAQs please visit inplayer.com/paywall-faq

For more information on Terms and Conditions please visit inplayer.com/terms

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