Gift tickets can be purchased directly from Pure Records. You will receive a voucher code to pass on to you guest. Click here for more information purerecords.net/products/happy-holly-day-stream-gift-ticket

We will have 2 types of ticket available:

• A ‘Single watch’ ticket valid for 24hrs from the start of the broadcast at 7:30pm (GMT) on the 12th December – priced at £12.50.
• A ‘Yuletide pass’ allowing repeat viewings until Midnight (GMT) on the 6th January – priced at £20.

We recommend you watch the concert in your web browser on your mobile device, tablet or computer.

You may be able to watch directly on a compatible Smart TV or cast it to your Smart TV via a compatible device. Due to the diverse range of Smart TVs and incorporated software, we are unable to offer individual support with this process.

Each account or purchase will allow a single device to watch at any one time but you can transfer your account between devices as needed by using your log-in credentials.

Please see our FAQs for further help and advice.

1. When is the concert? How long will it be?

All ticket holders will be able to watch Kate Rusby’s Happy Holly Day at 7:30pm (GMT) on Saturday 12th December 2020. With a Yuletide Pass, you will be able to watch as many times as you would like between 7:30pm on Saturday 12th December and midnight on Wednesday 6th January 2021.

The full-length concert will comprise 2 sets of around 45 minutes and an interval.

2. What is a stream? Is it live?

We’ll film Kate Rusby, the Band and the Brass Boys performing live to an empty venue. There’ll be music, stories, joy, laughter and merriment – just the same as you would normally expect from Kate Rusby at Christmas! This recording will be broadcast worldwide on Saturday 12th December 2020 at 7:30pm (GMT).

3. What is the difference between the single ticket and yuletide pass

A ‘Single watch’ ticket is valid for 24hrs from the start of the broadcast, 7:30pm (GMT) on the 12th December – priced at £12.50.

A ‘Yuletide pass’ allows repeat viewings from 7:30pm (GMT) on the 12th December until Midnight (GMT) on the 6th January 2021 – priced at £20.

4. How do I book a ticket?

Visit live.katerusby.com and click the green ‘Buy Your Ticket now from £12.50’ button just underneath the image. Complete the ‘Sign up’ boxes or sign in using facebook/google. Note, this is powered by Inplayer and is therefore different to your usual Pure Records Shop sign in.

Choose which ticket you would like, pay and that’s you sorted!

You will receive a receipt confirmation from Merchant at Inplayer to the email address used to login i.e. your email address or the email address linked to your facebook or google login. If, for any reason, you don’t receive a receipt, go back to live.katerusby.com, click on the faint blue little face in the bottom right hand corner and select ‘purchases’ from the menu.

5. Can I purchase a ticket for a friend?

Yes.
Gift ticket voucher codes can be purchased directly from Pure Records.
purerecords.net/products/happy-holly-day-stream-gift-ticket

6. Will I receive a ticket or a code?

Once you have purchased a ticket/pass, then that’s you done! The website live.katerusby.com will cache and therefore remember that you have purchased a ticket. If you clear your cache or log out for any reason, click on the grey ‘Already have access? Login with your account’ link under the green ‘Buy your ticket now from £12.50’ button and login once again using the same credentials (email & password/facebook/google) as you used at the time of purchase.

7. I've entered the wrong email address. Can I alter it?

No need! Once you’ve purchased a ticket/pass, then the website will cache and remember that you have purchased a ticket. If you clear your cache or log out for any reason, log back in using the wrong email address.

8. Where do I log in?

Once you have purchased a ticket/pass, the website live.katerusby.com will cache and you will remain logged in. If you clear your cache or log out for any reason, click on the grey ‘Already have access? Login with your account’ link under the green ‘Buy your ticket now from £12.50’ button and login once again using the same credentials (email & password/facebook/google) as you used at the time of purchase.

As the ticketing system is separate to the shop, you cannot access your stream account via the Pure Records shop login.

9. How do I watch on a different device?

Ticket/pass holders can watch Kate Rusby’s Happy Holly Day via your web browser on your mobile device, tablet, computer, directly on a Smart TV or cast to your Smart TV via a compatible device. You can only use your ticket on one device at any one time and will need to log in using the same credentials (email & password/facebook/google) as you used at the time of purchase.

10. How do I watch it on my TV? Can I cast it?

We recommend practising in advance! We recommend creating an account with email/password rather than signing in via facebook or google. Due to the diverse range of Smart TVs and incorporated software we are unable to offer individual support with this process. Here are some tips which we hope will help.

To watch directly on a smart TV
Log out of all other devices by clicking the blue faint face in the bottom right hand corner of the screen. Select your web browser - chrome is preferred

Login to live.katerusby.com via the grey 'Already have access? Log in to access your account' link under the green 'Buy it now' button. You will need to use the same credentials as you used at the time of purchase.

As there are so many different variations of Smart TVs, we recommend contacting your TV company for specific customer support.

To watch via Chromecast or Airplay
Make sure that your TV is paired with your device and that the chromecast/airplay app is open On your device, login to live.katerusby.com via the grey 'Already have access? Log in to access your account' link under the green 'Buy it now' button. You will need to use the same credentials as you used at the time of purchase.

Select the TV you wish to cast to.

Chromecast devices can also 'Mirror the screen' by selecting 'Home' on your device, your TV and then 'cast my screen' in the bottom left hand corner.

To watch via Amazon Fire TV Stick
Select Firefox or Silk on your TV and sign in as required

Enter live.katerusby.com in the search bar. Login via the grey 'Already have access? Log in to access your account' link under the green 'Buy it now' button. You will need to use the same credentials as you used at the time of purchase.

11. Can I watch it in a different house?

Yes. Once you have bought a ticket, you can log in on any device using the same credentials (email & password/facebook/google) as you used at the time of purchase. We just ask that you adhere to the government legislation currently in force regarding gatherings and politely request that, in order to support Kate Rusby, the musicians and crew during this difficult time, you don’t share your log in with others.

12. How can I get involved?

Share, tweet and shout about it! Buy a ticket and join us at 7:30pm (GMT) on Saturday 12th December 2020 for an evening of music, laughter, joy and merriment!

13. Can I watch after the 6th January?

The Yuletide Pass is valid until midnight on 6th January 2021, but the concert is available to purchase on DVD and CD to play at any time in the year from www.katerusby.com

14. Will I get a refund if an event is cancelled?

Yes.

15. Who can I contact for help?

If you have any queries please contactinfo@purerecords.net.

For more information on FAQs please visit inplayer.com/paywall-faq

For more information on Terms and Conditions please visit inplayer.com/terms