See Kate in a venue near you this Christmas

KATES GIGS

The broadcast will start at 6:00pm (UK Time) on 21st December 2021 and you will see a countdown from 6:00 - 7:00 pm (UK Time). The concert will then run in real time for around 1 hrs and 40 minutes (including an interval). You will be able to pause and go back but you will not be able to fast forward the broadcast.

How do I watch
Ticket/pass holders can watch Kate Rusby’s Jolly Holly Wrap Party via your web browser on your mobile device, tablet, computer, directly on a Smart TV or cast to your Smart TV via a compatible device. You can only use your ticket on one device at any one time and will need to log in using the same credentials (email & password) as you used at the time of purchase.

  1. Click on live.katerusby.com.
  2. That's it! At the point of purchase, the website will cache which means it will remember that you have purchased a ticket.
  3. Should you clear your cache or become logged out, return to live.katerusby.com and click on the big orange ‘Log In/ Buy your ticket now’ button. Note, the ticketing system is run by Inplayer and is different to the Pure Records/Kate Rusby shop; you can only log in to the stream via this link.
  4. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  5. You will now be logged in and will be able to see the stream!

How to watch directly on a smart TV
  1. Select your web browser - chrome is preferred
  2. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  3. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  4. You will now be logged in and will be able to see the stream!
  5. As there are so many different variations of Smart TVs, we recommend contacting your TV company for specific customer support.

To watch via Chromecast or Airplay
  1. Make sure that your TV is paired with your device and that the chromecast/airplay app is open
  2. Make sure that you are using chrome as your browser.
  3. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  4. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  5. You will now be logged in and will be able to see the stream!
  6. Select the TV you wish to cast to. There will be a cast button in the bottom right hand corner of the stream video.
  7. Chromecast devices can also 'Mirror the screen' by selecting 'Home' on your device, your TV and then 'cast my screen' in the bottom left hand corner.
  8. Alternatively, click on the 3 dots in the top right hand corner of chrome and select 'Cast' from the menu.

To watch via Amazon Fire TV Stick
  1. Select Firefox or Silk on your TV and sign in as required
  2. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  3. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  4. You will now be logged in and will be able to see the stream!

To watch via a gaming console such as a PS4/5 or Xbox One/ Series X
  1. Open the internet browser on your device
  2. Login to live.katerusby.com by clicking on the big orange ‘Log In/ Buy your ticket now’ button.
  3. Select Login rather than Sign up and enter the same details as you used to purchase your ticket (i.e email/password).
  4. You will now be logged in and will be able to see the stream!
  5. If you have not already purchased a ticket, click on the orange ‘Buy your ticket’ button and follow the steps to purchase a ticket.

1. When is the concert? How long will it be?
All ticket holders will be able to watch Kate Rusby’s Jolly Holly Wrap Party at 7:00pm (UK Time) on the 21st December 2021, we will start broadcasting at 6:00pm to allow you time to test your system and get comfortable. The event will be broadcast live and then will be made available for 48 Hrs, until 7pm on the 23rd December (UK time).

The full-length concert will comprise 2 sets of around 45 minutes with an interval.

2. What is a stream? Is it live?
The Jolly Holly Wrap party will be filmed and broadcast live in real time; there will be music, joy, laughter, merriment and maybe dancing (!) – just the same as you would normally expect from the Kate Rusby Christmas concert but in a slightly more informal format! This party will be broadcast worldwide on the 21st December 2021 at 7:00pm (UK Time).

3. What is the difference between a 48hr Ticket and a Group Watch Ticket?
A single watch ticket is priced £12.50 and gives access to the Jolly Holly Wrap Party for 48 Hrs.

A Group Watch ticket gives the opportunity to pay a little bit more if you are watching as a group.

4. What is the Happy Holly Day stream ticket?
This £10 ticket gives you the option to watch the Happy Holly Day stream on demand. You can watch anytime from the moment of purchase until the 6th January. Happy Holly Day was recorded and broadcast in December 2020 and is now also available to purchase on DVD. https://purerecords.net/products/2020-happy-holly-day-live-dvd

5. What is the Jolly Holly Bundle?
This £20 bundle gives you 48HR access to the Jolly Holly Wrap Party, live on the 21st December 2021 and also the Happy Holly Day concert from 2020.

6. How do I book a ticket?
Visit live.katerusby.com and click the orange ‘Log In/ Buy your ticket now’ button just underneath the image. ‘Log in’ or complete the ‘Sign up’ boxes using your email address and password. Note, this is powered by Inplayer and is therefore different to your usual Pure Records Shop sign in. Choose which ticket you would like, pay and that’s you sorted!

You will receive a receipt confirmation from Merchant at Inplayer. If, for any reason, you don’t receive a receipt, go back to live.katerusby.com, click on the faint blue little face in the bottom right hand corner and select ‘purchases’ from the menu.

Please use support if you need help with the process.

7. My previous Inplayer log-in doesn’t work
The Inplayer system is totally separate system to the Pure Records online shop. You can ask for a password reset or if you need any additional support please use the support button on the bottom left of this page and we will get back to you as soon as we can.

8. Can I purchase a ticket for a friend?
All tickets must be purchased through Inplayer this year. We do not have the option of gift tickets.

9. Will I receive a ticket or a code?
Once you have purchased a ticket/pass, then that’s you done! The website live.katerusby.com will cache and therefore remember that you have purchased a ticket. If you clear your cache or log out for any reason, click on the grey ‘Already have access? Login with your account’ link under the orange ‘Buy your ticket now from £12.50’ button and login once again using the same credentials (email & password) as you used at the time of purchase. Remember to select login at the top of the pop up window rather than sign up.

If you can see a video of Kate talking, telling you that you are in the right place, you are in the right place ;)

10. I've entered the wrong email address. Can I alter it?
Please use the support button or contact us through info@purerecords.net and we will sort this out.

11. Where do I log in again?
Once you have purchased a ticket/pass, the website live.katerusby.comwill cache and you will remain logged in. If you clear your cache or log out for any reason, click on the grey ‘Already have access? This is located under the orange ‘Buy your ticket now from £12.50’ button. Click on the grey text saying ‘Already have access?’ and login once again using the same credentials (email & password) as you used at the time of purchase. Be sure to select Login at the top of the pop up window rather than sign up.

As the ticketing system is separate to the shop, you cannot access your stream account via the Pure Records shop login.

12. How do I watch the concert?
Please look at our section on ‘How To Watch’.

13. Can I watch it in a different house?
Yes. Once you have bought a ticket, you can log in on any device using the same credentials (email & password) as you used at the time of purchase. We just ask that you adhere to any government legislation currently in force regarding gatherings and politely request that, in order to support Kate Rusby, the musicians and crew during this difficult time, you don’t share your log in with others.

14. How can I get involved?
Share, tweet and shout about it! Buy a ticket and join us at 7:00pm (UK Time) on the 21st December 2021 for an evening of music, laughter, joy and merriment!

15. Will I get a refund if an event is cancelled?
Yes

16. Who can I contact for help?
Please use the Support button live on the page or please contact info@purerecords.net.

For more information on the Inplayer system please visit inplayer.com/paywall-faq

For more information on Terms and Conditions please visit inplayer.com/terms

FOLLOW KATE